Managed IT Services

Wipro HCIT - Managed IT Services optimises the operation and management of all IT assets and processes of healthcare facilities. Our strong emphasis on process based service delivery results in enhanced customer satisfaction and cost saving.

We offer customized services using best-in-class processes (IT Services Management Principles) and state-of-the-art tools. Managed IT Services from Wipro provides comprehensive support that consists of a centralized IT Service Desk.

Technical Support Services deliver severity-based assistance for both Data Centre and end user requirements. To ensure effective problem resolution, Wipro employs:

Remote diagnosis and resolution
Continuous and on demand onsite support
SLA based service delivery

Our IT Service Desk acts as single point contact, ensuring smooth functioning from logging of calls until its closure. In addition, it provides critical information regarding IT resources that enables key IT / business decisions.

Wipro HCIT Managed IT Services covers infrastructure maintenance including:

Hardware (desktops, servers, networks)
Software sustenance (application and packaged software)
Systems Integration Services

Consulting Services

Wipro's consulting services help customers meet the key result areas by leveraging both functional and technology aspects. Our services provide a road map that helps meet the current and future business requirements.

Our consultants have in-depth knowledge of healthcare domain and exposure to ever-changing business and technology environments.

Our offerings include:

Business process re-engineering
Recommend a quality and security framework
Enabling processes for conformance to healthcare standards
Evaluate and recommend technology platforms

Benefits of our offerings include:

Improved process compliance and control
Reduction in operational cost
Improved return on investment